FAQ

LEATHER CLEANING AND PRODUCT CARE

GENERAL CARE

Lexol cleaner and a clean soft rag is what we use and recommend! wipe away from the stain and keep an eye on the rag, if its dirty, keep using clean spots

OIL STAIN

we recommend laying a layer of corn starch on the oil stain, front and back if possible! waiting an hour, then brushing it away with a slightly damp cloth/rag. if the stain is still there, send us a picture at sales@erintempleton.com and we can give you more suggestions.

 

REPAIRS

please email us with a picture of your bag, the area that needs repair, and the name of the bag (if you remember it!) for any repair inquiries.

repair cost is quoted on a case by case basis.

 

Lost the stud to close your bag?

please email us with what colour your stud was (silver or brass) and your address so we can mail you a new one for $5 within Canada. sometimes based on the size of the hole, we will go a size up on the stud. For outside of Canada, please include your address in the email and we will calculate shipping for you!

 

SPECIAL ORDERS*

looking for a specific colour we don't have in stock currently or wanting to alter an existing style (longer strap, extra pocket, etc.) ?

although we have limits to what we can custom make/alter, send us an email with what you have in mind - we love to hear your ideas! full payment of the item (including tax and shipping if needed) is required at the time of order and may be subject to a 15% production fee, depending on the style and specifications of the order.

*please note that all custom orders are final sale, are not eligible for any discounts, and may have a longer turnaround time than usual.

 

GIFTCARDS

HOW DO GIFTCARDS WORK?

in-store gift card: You can purchase these giftcards in person or online. If you purchase one online, please specify during checkout if you'd like it mailed to you or the recipient free of charge, or if you would like to pick up the gift card in person.

online gift card: Please specify any special requests or email addresses to sales@erintempleton.com. A digital gift card with a personalized promo code will be sent via email either to you or the recipient, based on the request you send us!

 

have any more questions? please don't hesitate to email us at sales@erintempleton.com !